Terms of Service
Terms governing the use of the Pliyos platform.
Pliyos is a SaaS solution for digitalizing restaurant menus via dynamic QR codes, published by LTA Smarttech Solutions SAS.
1. DEFINITIONS
- Platform: The Pliyos service accessible via pliyos.com
- Client: Any restaurateur or food professional subscribing to an active plan
- End Users: Restaurant guests accessing the menus by scanning the QR code
- Menus / Cards: Dishes, drinks, descriptions, prices, and allergens created on the Platform
- QR codes: Dynamic graphic codes generated to link to the menus
2. PURPOSE
These general terms define the terms of sale and use of the Pliyos Platform, a trademark registered with the INPI under number 5270169, allowing the creation and distribution of interactive restaurant menus with real-time updates and allergen filters.
2.1 SINGLE-ENTITY USE AND ANTI-RESALE RULE
⚠️ Fundamental Rule of Use
Each subscription is strictly reserved for the exclusive use of the subscribing legal entity (and its unique SIRET/registration number). The subscription cannot be shared, resold, or made available to third parties.
2.1.1 Formal Prohibitions
- Reselling, sub-licensing, or renting all or part of the service to third-party establishments
- Making the Platform available to independent commercial entities or franchisees without a dedicated license
- Creating menus or hosting dishes for restaurant brands owned by third parties
- Using a single account to bypass physical location limits
2.1.2 Special Case for Groups and Holdings
Restaurant groups can manage multiple locations on a single account only if:
- Equity or management control exceeds 50% of each hosted establishment
- Same intra-community VAT number OR existence of a formal group agreement
- Prior declaration approved in writing by our legal department (providing KBIS/proof of registration, org chart)
2.1.3 Sanctions for Violations
In the event of a violation, Pliyos reserves the right to:
- Immediately suspend the client account without notice
- Retain already paid amounts as liquidated damages without any refund
- Retroactively bill the Multi-site / Group rate for each detected establishment, calculated from the day of account creation
- Initiate legal proceedings to recover sums due for abnormal use of the service
2.1.4 Checks and Audits
Pliyos performs regular audits on the consistency of menu names, physical addresses, and declared company registration numbers. For large accounts (more than 10 locations), verification of registry document less than 3 months old and phone contact are required.
3. SERVICES PROVIDED
3.1 Platform Features
- Real-time editing and updating of categories, dishes, allergens, and prices
- Automatic generation and download of dynamic vector QR codes
- Instant translation engine in 100+ languages via artificial intelligence
- Interactive allergen and preference filters for end users
- Usage stats and analytics of menu views by establishment
3.2 Subscriptions
Subscriptions are based on recurring monthly or annual payments. Details of the plans (limits of dishes, locations, and languages) are detailed on the Pricing page.
4. LIMITATIONS OF THE FREE PLAN
⚠️ Traffic Limits for Free Accounts
The FREE plan is limited to 500 scans or menu views per month. This limit aims to ensure fair use of server resources.
4.1 Enforcement and Evolution of the Limit
- Important: This usage limitation is not strictly technically blocked in the initial version of the Platform (V1).
- However, Pliyos reserves the right to activate this technical restriction at any time after notification by email with a 15-day notice period.
- In case of recurring manifest abuse (>1500 views/month for 3 consecutive months) without a paid plan, Pliyos may suspend the free account or require an upgrade to maintain menu display.
5. FINANCIAL CONDITIONS
5.1 Pricing
Rates are displayed excluding tax (HT). The legal VAT in force is applied during billing according to the client's location.
5.2 Billing and Payment
Billing occurs at the time of subscription via credit card. Recurring payments are managed by Stripe. Any delay or default in payment results in suspension of access to menu modification within 7 days.
6. OBLIGATIONS AND LIABILITY OF THE RESTAURATEUR
6.1 Legal and Regulatory Compliance
The restaurateur agrees to use Pliyos to distribute real and truthful menu details, and to comply with regulations on allergen display and pricing in force.
6.2 Sole Responsibility for Content - LCEN Host Status
The Client is solely responsible for editorial content, texts, dish images, and prices entered on Pliyos.
6.2.1 Prohibited Content
It is forbidden to publish content that is pornographic, hateful, defamatory, deceptive (fake menus or fraudulent pricing), or violating third-party copyrights (stolen photos of dishes).
6.2.2 Reporting and Take-down Procedure
Any user can report an illicit or fraudulent menu by writing to: legal@pliyos.com.
Pliyos agrees to process reports within 48 business hours and to immediately deactivate any menu page that does not comply with these rules.
7. OBLIGATIONS OF PLIYOS
Pliyos implements reasonable means to guarantee availability of menu views 24/7 (target of 99.9% uptime).
Customer support can be reached by email at support@pliyos.com for any technical malfunction.
8. TERMINATION
The Client can cancel their paid subscription at any time from their admin space via the Stripe billing portal. Cancellation takes effect at the end of the current billing cycle.
No partial or retroactive refund is made for the current period.
9. INTELLECTUAL PROPERTY
All intellectual property rights on the Platform's structure (code, database, design) belong to LTA Smarttech Solutions. The Client retains full ownership of their menu elements (logos, dish photos).
10. DATA PROTECTION
In compliance with GDPR, data processing is described in our Privacy Policy. Pliyos agrees never to sell your end-users' data or track them for advertising purposes.
11. LIMITATION OF LIABILITY
Under no circumstances can Pliyos be held liable for loss of profits, drop in revenue, or claims from end-users suffered by the restaurateur due to a temporary service interruption.
12. APPLICABLE LAW AND JURISDICTION
These terms are governed by French law. In the event of a commercial dispute, exclusive jurisdiction is given to the courts of Paris.
13. CONTACT
For any questions relative to these conditions, you can contact our legal service at legal@pliyos.com or by mail at LTA Smarttech Solutions, 60 rue françois premier, 75008 Paris.
Last updated: October 13, 2025 | Version: 1.2
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